Shipping policy
Order Processing
All orders are processed within 1–2 business days (Monday–Friday), excluding UK public holidays.
Orders placed after 2:00 PM GMT will typically be processed the following business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
UK Shipping
We offer the following delivery options within the United Kingdom:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 2–4 business days | £3.99 |
| Express Delivery | 1–2 business days | £4.99 |
| Free Shipping | 2–4 business days | Free on orders over £40 |
Orders are shipped using trusted couriers such as Royal Mail, Evri, or DPD, depending on the delivery location and service selected.
International Shipping
We ship to selected international destinations.
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| Europe | 5–10 business days | Calculated at checkout |
| Rest of World | 7–14 business days | Calculated at checkout |
Please note:
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Customs duties, taxes, or import fees may apply depending on your country.
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These charges are the responsibility of the customer and are not included in the product or shipping price.
Tracking Orders
Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery progress.
If you have not received tracking details within 48 hours of placing your order, please contact us.
Delivery Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
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High demand periods
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Courier delays
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Weather conditions
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Customs processing (for international orders)
We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We cannot guarantee address changes once an order has been processed. If an incorrect address is provided and the parcel is returned to us, additional shipping charges may apply to resend the order.
Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the expected delivery date.
We will work with the courier to investigate and arrange a replacement or refund where appropriate.